ABOUT US

About TrustPoint

A Message From the Founder

When I launched TrustPoint in 2014 it was for one main reason:  I was tired of getting poor service from insurance agents.  

I spoke with a number of mortgage lenders.  These are business people who truly need their clients to have home insurance set up in a timely manner.   As a group they told me there wasn't a single insurance company they felt comfortable referring their clients to. 

Pretty much anyone with a home or auto needs insurance.   But that doesn't mean you have to tolerate poor service.  Do any of these sound familiar:
  • I can never get my agent on the phone
  • When I ask for a quote I never hear back from them
  • Why does it take a week for someone to answer a simple question?
  • Every time I call someone new answers the phone and doesn't know who I am

You Deserve Service You Will Love

Here's what you can expect from TrustPoint Insurance:
  • Phone calls answered by a courteous, knowledgeable representative
  • Online and email responses within 1 business day
  • If something will take longer than 1 day, we will tell you up front
  • Easy online access to your policies
  • Well trained agents who want to help you understand your coverage and avoid surprises

Our Team

Timothy Harlin

Principal 
An accountant by training and a service evangelist by nature.   His analytical side helps provide customers with more than just a 'quote' for insurance, but a full understanding of their options and what they get for their money.  

His passion for service translates into the caring and professional manner in which he and the TrustPoint team assist you.  It is something you notice from the moment they answer the phone. 

Susan Barta

Office Manager
An Oklahoma native, Susan is very much a people person.  Before joining TrustPoint, Susan devoted 15 years service in public schools. 

Tammy Thonton

Senior Insurance Advisor
Tammy has lived in Yukon her entire life and dedicated the majority of her professionalcareer to ministry. Her passion for taking care of people attracted Tammy to TrustPoint. 

Ashley Greer

Account Manager
By day Ashley provides outstanding care to TrustPoint clients.  Outside of work her passion for caring extends to studying biology to care for wildlife and natural resources.  Growing up in Newkirk, the outdoors has always been part of her life.  Ask her about the largest catfish she caught on a jug line.   

What is an Independent Agent?

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.

Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy. To that end, they've all vowed to abide by the pledge of performance you see to the right.
  1. Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  2. Guide you through the claims process for a prompt and fair resolution of your claim.
  3. Help you solve problems related to your coverage or account.
  4. Explain the coverages and options available to you through our agency, at your request.
  5. Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  6. Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  7. Use our experience and multiple company relationships to customize your coverage as needed.
  8. Commit our staff to continuing education so they may be more knowledgeable in serving you.
  9. Treat you with respect and courtesy.
  10. Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
            405-225-2820
            service@trustpointok.com
Hours:  M-F 8:30am -5:00pm
Other hours by appointment

How May We Help?

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